Refund policy

Returns and Cancellations

Our workshop is setup for made-to-order gear, so it’s difficult for us to restock certain items. We are currently unable to accept returns on build-to-order items. Feel free to contact us (rictacticalgear@gmail.com) before ordering to ensure that our gear will suit your needs and be compatible with your other equipment.

We will handle cancellations for made-to-order goods on a case-by-case basis. If we’ve already started cutting material or sewing the item, we will not be able to process a cancellation. A 5% processing fee will be taken from any cancellations that we are refunding in order to offset the processing fees charged by credit card companies that don’t get refunded back to us when orders are cancelled.